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This is a brief summary of the organisational model that we have adopted in order to work more closely with Schools, Faculties and Departments and 'partner' with them in understanding and providing for the needs of their particular staff in a ‘bespoke’ way where appropriate. This positions us better to target our resource towards meeting real needs, while striving for enhanced alignment between UCL’s research strategy and individual aspirations. This new model also enables us to work more closely in partnership with other key people deployed at a Faculty or Department level, such as Research Facilitators, Research Leaders, HR Consultants, Faculty Managers etc.